Don't have the app yet? TradeReady is free to download for iPhone.
Need a hand with TradeReady? Email us — a real person reads every message.
We usually reply within 1–2 business days. To help us sort it out faster, include your device (iPhone model), your iOS version, and the email address you use to sign in to the app.
On the sign-in screen, tap Forgot password and we'll email you a reset link. Open that link on your phone and choose a new password, then sign in with it. If the link says it has expired, request a fresh one — reset links are single-use and time-limited.
New accounts must confirm their email address before signing in. Check your spam or junk folder first. If it isn't there, tap Resend confirmation email on the sign-in screen to get a new link.
TradeReady Pro is billed through your Apple ID, so it's cancelled in iOS — not in the app. Open Settings → [your name] → Subscriptions → TradeReady and tap Cancel Subscription. Cancelling stops future renewals; you keep Pro access through the end of the period you've already paid for.
All purchases go through Apple, so refunds are handled by Apple rather than by us. Request one at reportaproblem.apple.com. If something in the app caused the problem, email us too — we'd like to fix it.
In the app, go to Settings → Delete Account. This permanently deletes your cloud account and every record we hold about you — jobs, invoices, customers, expenses, and settings — and clears the app's local data. It's immediate and cannot be undone. If you can't get into the app, email support@gettradereadyapp.com and we'll delete it for you.
Note: deleting your account does not cancel an active subscription. Cancel that separately in your Apple ID subscription settings, or Apple may keep billing you.
TradeReady works offline and syncs when you're connected. Make sure you're signed in with the same email address on both devices and that the device has a working internet connection — pending changes upload automatically once it does. Pull down on the Today screen to refresh. If data still looks wrong, email us before deleting anything.
Payment links are created through your own Stripe account. Open Settings → Payment processor and check that your Stripe account is connected and that Stripe hasn't asked you for additional verification details — links won't generate until onboarding is complete. Invoices are marked paid automatically once Stripe confirms the payment.
Email us with what you were doing when it happened and a screenshot if you have one. Feature requests are genuinely welcome — a lot of what's in the app started as one.